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FREQUENTLY ASKED QUESTIONS AND WEBSITE POLICIES
Frequently Asked Questions (FAQ) about everything on our website.
1- What are OPTION1 prices? And OPTION1 teachers?
2- What are OPTION2 prices? And OPTION2 teachers?
3- How do I start?
4- What if I want a refund?
5- What are the tardiness rules for students and teachers?
6- What are the Legal English Classes?
1- What are OPTION 1 prices? And OPTION 1 teachers?
Option 1 prices are prices you pay to learn with an English teacher from non-English countries. These teachers have great teaching experience, great pronunciation and offer quality classes to our students. Feel free to go to “our teachers” page to listen to the audio file and read their short introduction paragraph.
2- What are OPTION 2 prices? And OPTION 2 teachers?
Option 2 prices are higher than OPTION 1 prices and you pay to learn with an American/English teacher from English speaking countries such as the United States, Canada, South Africa, Australia, etc. These teachers have great teaching experience, great teaching skills and offer quality classes to our students. Feel free to go to “our teachers” page to listen to the audio file and read their short introduction paragraph.
3- How do I start?
You first choose option 1 or option 2 prices depending on your budget or what you are willing to spend in order to learn English. If you choose Option 1 prices, go to “our teachers” page and choose an option 1 teacher to give you your 10 minutes free trial on Skype or QQ. If you choose Option 2 prices, go to “our teachers” page and choose an Option 2 teacher for your 10 minutes free trial.
4- What if I want a refund?
· Refunds are returned in full after 24hours (minus taxes) if the student did not have any classes with a teacher. If the student had classes, we charge for the classes and return the remaining balance after taxes.
· When refunds are requested after 48hours (2 days), the student is refunded 75% of the payment minus the taxes. If the student had classes, we charge for the classes taken and return the remaining balance after taxes.
· When refunds are requested between 72 hours (3 days) to a week (7 days), the student is refunded 50% of the payment minus the taxes. If the student had classes, we charge for the classes taken and return the remaining balance after taxes.
· When refunds are requested between the 8th day and the 14th day (2 weeks), the student is refunded 25% of the payment minus the taxes. If the student had classes, we charge for the classes taken and return the remaining balance after taxes.
· Refunds requested on the 15th day are refused.
5- What are the tardiness rules for students and teachers?
Students
If a student cannot make it to class, it would be preferable to inform the teacher a minimum of 6 hours before the class or else the rules below will apply:
When a student is 10 minutes late, she or he will only study the remaining time. NO exceptions.
-If it’s a 30-minute class, then 20 minutes are remaining for the class
-If it’s a one-hour class, then 50 minutes are remaining for the class
When a student is 15 minutes late or does not show up at all (absent), she or he will lose that class. It will count as a class taken even if it was not taken due to tardiness or no show. NO exceptions. Teacher will be paid for it.
-If it’s a 30-minute class, then you’ve lost that time
-If it’s an hour class or longer, then you’ve lost that time
Teachers
If a teacher cannot make it to class, it would be preferable to inform the student a minimum of 6 hours before the class or else the rules below will apply:
When a teacher is 10 minutes late, she or he will not be paid for those 10 minutes. No exceptions.
-Teacher will only get paid for 50 minutes if it’s a one-hour class
-Teacher will only get paid for 20 minutes if it’s a 30-minute class
-Teacher would have to make it up to the student by adding 10 minutes to the actual class if possible or to the next class depending on both student and teacher’s availability.
When a teacher is 15 minutes late or does not attend at all without notice, she or he will not get paid for that class and would have to teach the student to make up for it. No exceptions.
DESPITE THESE RULES, IF STUDENT & TEACHER COME TO AN UNDERSTANDING, THEY COULD WORK THINGS
OUT THEIR WAY AND NO NEED FOR PENALTIES!
6- What are the Legal English Classes?
Legal English classes are extremely important for professionals of the twenty first century. It is for Lawyers that wish to be proficient in many practice areas, law students searching for positions in international companies, and also professionals who need to take a proficiency test in order to apply for a Doctorate or a Master’s degree.
The course will cover the main aspects of the language starting with The British Judicial System, The Practice of law, Company Law, and Contracts formation. The course is also based on the International Legal English book, written by lawyers and published by Cambridge. It is a terrific approach that will lead the students straight to their need and real practice.